Refund policy

We accept returns within 14 days of delivery. If 14 days have passed since you received your item, we unfortunately cannot offer a return or refund.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be returned in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

All approved refunds are subject to a 10% restocking fee.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Start a Return

To initiate a return, please contact us at info@krypt.supply within 14 days of delivery.

Once your return is approved, you will receive instructions on how and where to send your item.
Returns sent without prior authorization will not be accepted.

Return Address:
24310 MOULTON PKWY STE O-219, LAGUNA WOODS CA 92637-3306

Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • We recommend using a trackable shipping service, as we are not responsible for items lost in transit

Return shipping costs will only be covered if the item is defective, damaged, or incorrect.

Damages & Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us immediately at info@krypt.supply so we can evaluate the issue and make it right. In these cases, we will cover return shipping and provide a replacement or full refund.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items

  • Gift cards

  • Custom or personalized products

If you have questions about whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

To receive a different item, please return your original purchase for a refund (subject to the restocking fee), then place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must be unused, unworn, in original packaging, and include proof of purchase.
Customers are responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • A 10% restocking fee will be deducted

  • The refund will be issued to your original payment method within 10 business days

Please note that processing times vary by bank or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@krypt.supply.

Final Note

Our products are designed with intention and precision. We encourage thoughtful purchasing and are always happy to answer questions before you place an order.